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Power Lines Down
Stay away from downed power lines
Stay away from downed
power lines and anything the lines are touching. Even lines that look
harmless may be energized and dangerous. Customers should report fallen wires
immediately by calling 9.1.1.
- Check with neighbors to
see if their power is out. If it isn't, check circuit breakers or fuses
to make sure you have not blown a fuse or tripped a breaker. If your
neighborhood has no power, call NYSEG at 1.800.572.1131.
- Listen to the radio for
weather and basic information updates. (If you don't have a
battery-powered radio, use your car radio.) Leave a lamp or radio on so
you will know when your power is restored.
- Stay out of flooded
basements. If your basement floods and you have not shut off your
electricity and natural gas service, do not enter the basement. Call NYSEG
for information and safety procedures.
- Turn off or unplug all
major appliances, including electric water heaters, water pumps,
refrigerators and freezers. Otherwise circuits may overload when your
power is restored.
- If a power interruption
in winter is prolonged, avoid hypothermia by wearing layers of dry
clothes, a hat and using blankets.
- Don't use a natural gas
or propane range or oven to heat your home. If you use an alternative
heating sources, such as a fireplace, wood stove or kerosene heater, be
sure to provide adequate ventilation.
- Never use charcoal
indoors for cooking or heating; it can cause carbon monoxide poisoning.
- Keep your refrigerator
door closed -- that way it will keep your food cold for up to 24 hours.
- If your water pipes are
in danger of freezing, turn a faucet on slightly.
Customers
can use 1.800.572.1131 to report service interruptions and receive power restoration
information. An automated trouble-reporting phone system can take customers'
calls day or night. The system pinpoints the trouble location and speeds the
dispatch of crews. Call back periodically for further updates.
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